Here on Toby tiger we want you to be happy with each order you place with us, but we understand you would send something back. We put this guide to help you with any questions regarding our returns policy.
If you purchased a Toby Tiger item through one of our independent retailers then they should be your first port of call if you wish to return something.
If you wish to return or exchange items for any reason other than an error you have made in your order (for which see our terms and conditions), please return the item(s) to us within 3 months of receipt, unworn and with labels still intact and attached. Please detail your name, order number, a contact email address and whether you wish to return or exchange the item(s).
If you wish to exchange the item(s) please clearly state the product/size you wish to exchange it for. We will then process the exchange if we have the requested item in stock. If the item you wish to exchange for has a different price, we will contact you to advise on payment method or we will refund you difference to an account originally used to place an order.
If you have requested a refund, we will refund the amount you paid using your original payment method. You should expect to receive the refund within 30 days of the item being received.
You can return a faulty item up to a year after you have received it. Please clearly state that the item you are returning is faulty and why it is faulty. Please detail your name, the order number and a contact email address. Once we have received the returned item our returns department will assess it and confirm whether or not it is deemed as faulty. If it is deemed by our Returns department to be faulty we will organise a full refund to you by the method you originally paid. If, however, they do not deem the item to be faulty, we will contact you by email to let you know and organise to return the item to you.
We will refund you the postage costs you incur in returning any items that are deemed to be faulty by our returns department. Alternatively, you have the option of contacting our Customer Service and we’ll advice the best way to return faulty items. You can call us on +44 (0)1903766777 or email at firstname.lastname@example.org
When returning an item to us, please send it to:
Toby Tiger Returns Dept. Unit 6 The Quoin Estate 73 Marlborough Rd Lancing West Sussex BN15 8AD
We recommend that goods are returned using Recorded Delivery as we cannot accept responsibility for items lost in transit. However, proof of sending is not proof of receipt by us.
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