Refund policy
No-quibble returns
Thanks for ordering with us. More likely than not, you’ll love your items! But, if there’s any reason you’re not happy with your order, then we’re not happy either. That’s why we offer fuss-free returns on all our items. Yay!
For straightforward returns, you just need to make sure of a few things so that we can get to work and sort out your refund.
- Clothes need to be unworn and unwashed, with all the right labels and packaging.
- Books and toys need to be in their original condition and unused, with any packaging still intact.
- Fill in the returns form that came with your package, so we know where it’s come from. Lost the form? No worries - get another one here.
- Check the date! We accept returns on full-price items within 28 days and returns on sale items within 14 days.
How to submit a return request
Click the profile icon in the store's navigation, go to the refund policy or a returns page, and then request a return.
- Log in to your account:
- Enter your email address in the Email field, then click Continue.
- In your email account, please open the email sent from our store and copy the six-digit verification code included in the email.
- Return to the online store and enter a six-digit verification code.
- Click the order in which you want to submit the return.
- If your order has more than one item, select the items you want to return.
- Select a return reason and add a note for the store.
- Click Request return.
If your return request is approved and requires shipping, then you will receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
Click here to request a return
UK customers
It’s super easy to send your items back using our handy Royal Mail returns portal where you can quickly print off a returns label. You can then simply drop your package off to your local Post Office and then track it all the way back to us. There’s no upfront charge for this but when we sort out your refund, we’ll need to deduct £3 to cover for it.
Click here for our Royal mail returns portal link.
Of course, you can send your item to us using another delivery service at your own cost. Don’t forget to fill out the returns form that came with your order and be sure to get proof of postage. If we don’t receive your return, we won’t be able to give you a refund. Sorry!
Please send your items back to us at:
Toby Tiger
Returns
Unit 6 The Quoin Estate
73 Marlborough Rd
Lancing
BN15 8AD
International customers
You can return your item/s using any delivery method you like. Don’t forget to fill out the returns form that came with your order and be sure to get proof of postage. If we don’t receive your return, we won’t be able to give you a refund. Sorry!
Please send your items back to us at:
Toby Tiger
Returns
Unit 6 The Quoin Estate
73 Marlborough Rd
Lancing
BN15 8AD
United Kingdom
Faulty items
Please let us know if something’s gone wrong. It’s rare but it can happen from time to time. Please email us at info@tobytiger.co.uk and tell us the problem. We’ll then be in touch to tell you how we’re going to fix it.
Exchanges
If you need to exchange something for, say, a different size, the best thing to do is to buy the item again and return the original one to us in the same ways we’ve listed above.
Toby Tiger shop
If you bought something from our Brighton shop, just head back within 28 days (or 14 days if it’s a sale item), along with your unused items and receipt. We can sort it out for you straight away.
If you want to return something you bought from one of our lovely independent stockists, you’ll need to get in touch with them.